About Us
Shandong Heavy Truck Machinery Co., Ltd. was established in Jinan, China in 2017. Our service team is composed of experienced engineers with superb skills and rich experience. No matter what problems customers encounter during use, we will solve them for them immediately. We also provide customized service plans to provide customers with tailor-made service solutions based on the customer’s equipment type, usage environment and actual needs. After receiving the customer’s service needs, we will respond within 15 minutes and complete the service within 24 hours, and go all out to ensure that the customer’s equipment is restored to the best condition in the shortest time. We regularly collect customer feedback and provide customers with better and more professional services by continuously improving service processes and improving service quality. On the road of building a first-class service system and creating the industry’s first service brand, XCMG Group always maintains a keen market insight and a strong sense of innovation.
Service Content
Pre-sales Service
Customer Service Center: In order to convey service information accurately and efficiently, here, we will provide you with one-stop professional services such as product price consultation, technical support, product complaints, service complaints, repair and spare parts consultation and sales.
User Experience Day: Through the introduction of new products and actual customer operation experience, we will communicate with you in all aspects to help you gain a deeper understanding of XCMG and construction solutions.
Training sales staff: Regularly train sales staff on product knowledge and sales skills to improve their professional quality and service level. Encourage sales staff to establish a good communication relationship with customers and understand their real needs.
In-depth customized construction solutions: We have software and hardware resources and have accumulated many years of construction experience. At the same time, we sincerely invite you to serve as a consultant for the design, manufacturing and service details of the company’s products. In order to provide efficient and in-depth customized construction solutions, we work together.
Service
Sales service
Consultative sales: There is always a demand for differentiated construction. We will fully assist you in optimizing the selection of equipment and help you achieve the optimal value of purchasing equipment.
Car purchase consultation and Q&A: Provide guidance on the car purchase process, including selecting a car model, signing a contract, applying for a loan, paying taxes and other aspects. Answer various questions and problems encountered by customers during the car purchase process, provide professional car purchase advice, and help customers make wise car purchase decisions
After-sales service
Accessories supply: We provide genuine accessories to ensure that the quality and performance of accessories are consistent with the original factory. Meet customers’ repair and replacement needs.
Customer support: We provide a 24-hour customer service hotline to answer customers’ questions and doubts during use at any time. Provide professional consultation and suggestions to help customers solve various problems during vehicle use. Regularly visit customers to understand vehicle usage and customer satisfaction, and continuously improve service quality.
Service Gallery
Our company will adhere to the service concept of quality first, service first, and customer first, and provide customers with the best products and services. At the same time, we welcome customers to call or write to inquire about prices and visit us.
Partners of XCMG
XCMG machinery also has a variety of configurations and optional accessories, which can be customized according to customer needs to provide more complete solutions.
